The city of Graz and its IT subsidiary ITG Informationstechnik Graz GmbH were faced by new challenges – numerous projects in the areas of smart city and digitalization are being planned for the future.
In order to provide ideal preparation for these developments, the ITG planned in 2017 and 2018 to realign its processes for project management, requirements engineering and quality management. Their goal was not only to increase their project completion rate, but also to reduce project turnaround times and optimize their use of resources.
Through document analyses, managerial interviews and workshops the experts at Spirit in Projects worked out a common target vision for the ITG, which took particular consideration of its business culture and the process stakeholders involved. This vision then flowed into a results report with action items for company management and executives.
By identifying quick wins and potential areas for improvement, it became possible to create an action plan which focused directly on customer benefits.
Further information: www.graz.at/itg