It’s like with any new technology: there is a lot of uncertainty about how to use it, the scope of its possibilities is not clear, and often only a few people know the answers, which means they are easily overwhelmed with questions. You can try to resist and avoid the technology – ‘It worked great before!’ – but how far you will get with this attitude or how successful you will be as a business – I’ll leave that up to you to answer.

The challenge

E-Control has recognised that the use of artificial intelligence (AI), in the sense of language models, has enormous potential and that the existing internal guidelines for the use of AI need to be adapted. In addition, the EU AI Regulation (EU AI Act) is gradually coming into force. The EU AI Act is the world’s first comprehensive law regulating AI and sets binding rules for safety, transparency and the protection of fundamental rights. The regulation places specific requirements on companies and organisations, including the obligation to provide all employees with appropriate training and further education in the use of AI. In addition to face-to-face participation, the AI training was also offered online and recorded so that everyone could benefit from the content regardless of their availability.

Our approach

Our aim with this training course was to give all participants a holistic view of the subject. The topic of AI is not something that can be covered in a single training course; it is constantly evolving. That is precisely why we wanted to convey our own teaching approaches to the participants, so that they would be able to identify the most relevant topics for themselves afterwards. For E-Control itself, we focused on regulatory topics and prepared use cases for the training. This allowed us to directly discuss and debate the basics and understanding of the results of a language model. Anyone who has had a lot of experience with AI knows how varied the results can be. With special techniques or guidelines for prompt engineering, the results can be improved with a very high degree of probability. In addition to the positive potential of using AI, the technology also harbours risks and challenges, which we clearly highlighted so that the participants were aware of them. At E-Control itself, the EU AI Act was an important pillar of our presentation, which is why more time was devoted to this topic.

The benefits

Spirit in Projects has years of experience in developing various training courses. This enabled us to quickly and professionally develop a concept together with the responsible parties at E-Control. All of E-Control’s requirements were fully taken into account. The content presented was very well received by the participants and was rated as helpful. The aim was not to discuss the topic one time and then tick it off the list, but to create a foundation on which E-Control can build sustainably. Often, it is not the department that matters, because the scope of application for AI is greater than one might think. The focus is always on the people who use the technology and are responsible for it.

Would you also like to introduce AI into your company in a clearly structured, legally compliant manner and without reservations? We would be happy to support you in exploiting its full potential.